Finance and payouts
Payouts
4 min read Updated 13 Nov 2026
Contents
Ticsie pays out ticket revenue per event once the event has ended. This article covers what you need to fill in, how the amount is calculated and what happens after the payout.
Before your first payout: add your bank details
We can only pay you once a bank account is on file. If it is missing, the payouts page shows Utbetalningsuppgifter saknas (payout details missing).
- Open the settings. Go to Settings → Utbetalningsuppgifter (payout details). You need the Owner or Admin role.
- Choose an account type. Choose Bankgiro and enter your bankgiro number, or Bankkonto (bank account) and enter the Clearingnummer (clearing number) and Kontonummer (account number).
- Save. Click Spara utbetalningsuppgifter (save payout details). The account is used for all future payouts.
You can also add the account when you become an organizer.
When is the money paid out?
Ticsie makes the payout once per event, after the event has ended, to the account in your settings. Under Utbetalningar (payouts) in the menu you see every event with its revenue, the amount to be paid out and a status:
| Status | Meaning |
|---|---|
| Ej avslutat (not ended) | The event hasn't taken place yet. Sales are ongoing and the amount may change. |
| Inväntar (pending) | The event has ended and is waiting to be paid out. |
| Utbetald (paid out) | The money has been paid. The date and account are shown on the payout page. |
| Inga ordrar (no orders) | There are no orders, so there is nothing to pay out. |
When the payout has been made, your organization's contact email receives a payout confirmation ("Utbetalningsbekräftelse") with a summary and a PDF report for your bookkeeping.
How the amount is calculated
Click an event to see the payout details. Under Sammanställning (summary) the amount is worked out like this:
| Line | Explanation |
|---|---|
| Biljettintäkter (brutto) (gross ticket revenue) | The ticket prices of tickets sold. |
| − Rabatter (discounts) | Discounts from discount codes. |
| − Återbetalt till kunder (refunded to customers) | What you have refunded. |
| = Netto biljettintäkter (net ticket revenue) | What buyers actually paid for the tickets. |
| − Platform Fee | Your share of the platform fee, incl. 25% VAT – the fee for ticket types where it is included in the price. Fees paid by buyers are not deducted here. |
| = Att betala ut (to be paid out) | The amount paid out to you. |
Card fees, SMS tickets and service fees paid by buyers are not part of your revenue and don't affect the amount. Read more in Fees and who pays what.
The Intäkter per biljetttyp (revenue per ticket type) table shows quantity, unit price and VAT for each ticket type, both including and excluding VAT. The Inaktiva (inactive) column shows tickets you voided without refunding. You keep the money for these, so it counts as revenue.
Click Download PDF to save the statement for your bookkeeping.
After the payout the event is locked
Once an event has been marked as paid out, the panel shows Utbetald — evenemanget är låst (paid out – the event is locked). You can no longer edit the event, and the buttons for refunds and similar changes disappear.
Note
Make all refunds before the event is paid out. After the payout, refunds can no longer be made from the panel. See Refunds.
Shop revenue
Revenue from your shop is not included in your event payouts. If you have questions about shop revenue, contact us.
Frequently asked questions
Can I get the money before the event?
No. Payouts are made per event after the event has ended. Until then you can follow your revenue under Utbetalningar and on the event's overview.
The status says "Inväntar" – what should I do?
Check that your payout details are filled in under Settings. If they are, the payout is simply waiting to be made. If it is taking a while or you have questions, contact us or email info@ticsie.se.
Can I change the account for payouts?
Yes. Update the details under Settings → Utbetalningsuppgifter. Payouts that have already been made are not affected.
Why is the platform fee 0 kr on my payout?
If buyers paid the platform fee (the Added on top setting) or all tickets were complimentary tickets, no fee is deducted from you.