Sales and orders
Orders, search and export
4 min read Updated 13 Nov 2026
Contents
The Orders page lists every purchase for an event. This article explains how to search and filter, and how to export attendee lists and receipts as CSV, PDF or ZIP.
Finding your orders
- Open the event. Go to My Events and click the event.
- Choose Orders. Click Orders in the event menu. It's available to the Owner, Admin and Manager roles – not to Scanner.
- Open an order. Click View to see all the details. See Managing an order.
The list shows the reference, buyer, number of tickets, number checked in, total, status and date. Only orders with the status Paid or Refunded appear here – purchases that were abandoned or never paid don't count as orders and aren't listed.
Search and filter
The search box matches reference, name, email and phone number. You can combine a search with filters:
| Filter | Options |
|---|---|
| Payment method | All, Free, Swish, Card (Stripe) |
| Status | All, Paid, Refunded |
| Affiliate | A specific affiliate link or Utan affiliate (no affiliate) |
| Biljettpool (ticket pool) | A specific ticket pool or Utan pool (no pool) |
| Per page | 10, 25 (default), 50 or 100 orders per page |
Click Clear to reset the search and filters.
Good to know
An order gets the status Refunded as soon as any part of it has been refunded. Open the order to see whether it's fully or partially refunded.
Exporting attendee lists
Click Export to open Customize export, where you decide exactly what goes into the file. Exports include both paid and refunded orders.
| Setting | What it does |
|---|---|
| Row mode | One row per ticket – order data is repeated on every ticket row; best for attendee and door lists. One row per order – ticket columns are joined with commas. |
| Group by | No grouping (one list sorted by date) or Ticket type (one section per ticket type). |
| Include summary at the end | Adds the number of orders, tickets sold and tickets checked in at the bottom of the file. |
| Order columns | Order reference, order status, buyer, email, phone, number of tickets, total, payment method, paid date and ticket pool. |
| Ticket columns | Ticket ID, ticket type, attendee name, date of birth, seat, ticket status, checked in and check-in time. |
| Order form responses / Ticket form responses | Answers to your form fields, one column per question. |
Then choose Download CSV (for Excel, Google Sheets or other systems) or Download PDF (ready to print, for example as a backup list at the door).
Tip
Before doors open, export a PDF with one row per ticket, grouped by ticket type, including attendee name and ticket ID. That gives you a fallback if the internet connection fails. See Check-in at the door.
Exporting receipts
Need receipts for several orders at once – for example for a club that wants them for its bookkeeping?
- Select orders. Tick the orders in the list, or use Select all on page.
- Choose the action. Pick Export receipts from the Quick action… menu.
- Run it. Click Run. You'll get a ZIP file with one PDF receipt per order.
You can export up to 200 orders at a time. Set Per page to 100 and repeat if you have more.
Frequently asked questions
Why can't I find a buyer's order?
If the purchase was never paid – for example the buyer closed the payment or the 15-minute reservation expired – no order appears in the list. Also try searching by email or phone instead of name, as the buyer may have spelled their name differently.
Are refunded orders included in the export?
Yes. Exports contain both paid and refunded orders. Include the order status and ticket status columns to see which tickets are still valid.
Can I export answers to my form questions, such as allergies?
Yes. Tick the questions under Order form responses or Ticket form responses in the export. Choose One row per ticket if the question is asked per ticket.
Can a Scanner see the orders?
No. The Scanner role only sees the event list and check-in. Orders require the Manager role or higher. See Team and roles.