Attendees and check-in
Overview and statistics
3 min read Updated 13 Nov 2026
Contents
The event Overview brings sales, visits and check-in together in one place. This article explains what each number and chart shows, and how to use them to sell more tickets.
The key figures at the top
Open the event under My Events – you land straight on the Overview.
| Card | What it shows |
|---|---|
| Revenue | The event's revenue, with the gross amount and the platform fee (SEK per ticket) underneath. |
| Tickets Sold | Paid tickets, complimentary tickets (and how many of those came from ticket pools), refunded tickets and how much of the capacity is sold. |
| Paid Orders | The number of paid orders and how many have been refunded. |
| Checked In | How many tickets have been checked in at the door. |
| Page views | How many times the event page has been viewed, plus conversion – paid orders relative to visits. |
| Unika besökare (unique visitors) | How many different people have visited the page. |
The exact breakdown of what you'll be paid – with VAT, discounts and refunds – is under Payouts.
The charts
The chart section has several tabs:
- Orders and Tickets – sales day by day. Useful for seeing the effect of a campaign or mailing.
- Visits – page views per day, split by source, plus unique visitors.
- Age – the age distribution of your attendees. This requires collecting date of birth on the ticket type; see Ticket types, prices and VAT.
- Affiliates – sales and commission per affiliate link.
The Orders by Status box shows how many purchases are paid, pending, aborted, expired or refunded. Lots of aborted or expired purchases can be a sign that buyers are getting stuck at checkout.
Where do visitors come from?
Visits by source shows where your visitors came from:
- Copied link, QR code, Email, Facebook, X / Twitter and WhatsApp – when someone used a link you shared with the Share button.
- Affiliate links – each one as its own source.
- Direct – everything else, for example people who typed the address or found the event on Ticsie.
The map and the top cities list show at city level where visitors and buyers are. The location is derived from the IP address, but no IP address is stored.
Tip
Always share using the Share button on the overview rather than copying the address from your browser. That way Ticsie can tell which channel a visit came from. Read more in Your public profile and sharing events.
Ticket types and recent orders
At the bottom there's a table of each ticket type with price, number sold and revenue, plus the five most recent orders. Click Show all to go to Orders.
Frequently asked questions
Why doesn't the revenue match what I'm paid out?
The overview is a quick summary. The payout report deducts refunds and your share of the platform fee, and shows amounts with and without VAT. See Payouts.
Why do all my visits show as Direct?
If you share the address straight from your browser, the channel can't be detected. Use the Share button or affiliate links to track your channels.
Why is the age chart empty?
It only fills up when you collect dates of birth. Turn on date-of-birth collection on the ticket type.
Can I let a sponsor or venue see the figures?
Yes – with a partner link you choose what they can see, without them having to log in.