Tickets
Form fields and buyer questions
3 min read Updated 13 Nov 2026
Contents
Form fields let you ask buyers your own questions at checkout – dietary needs, T-shirt size or which club an attendee belongs to, for example. The answers are saved on the order and included in your exports.
Create a form field
- Open your forms. Go to the event, choose Edit and the Forms & Codes tab.
- New field. Under Form Fields, click + Add field.
- Fill in the field. See the table below.
- Save. Click Create Field. The field appears at checkout for new purchases straight away.
The settings
| Field | Description |
|---|---|
| Level * | Per Order (once per purchase) – asked once, e.g. "Invoice reference". Per Ticket (for each ticket) – asked for every ticket, e.g. "Dietary requirements". |
| Label (shown to buyer) * | The question the buyer sees, e.g. "Do you have any food allergies?". |
| Key (machine-readable) * | An internal, machine-readable name for the field, e.g. food_allergy. Lowercase letters, digits and underscores only. Buyers don't see it. |
| Field Type * | How the buyer answers – see the next section. |
| Options (one per line) | The answer options for Dropdown and Radio Buttons, one per line. |
| Placeholder text (optional) | Grey example text shown in empty text fields. |
| Required Field | The buyer must answer to complete the purchase. |
Field types
| Field type | Best for |
|---|---|
| Text (short answer) | Short answers: club, company, team. |
| Textarea (long answer) | Longer answers: allergies, requests, messages. |
| An extra email address, e.g. for an invoice recipient. | |
| Phone | An extra phone number, e.g. next of kin. |
| Dropdown | One choice from many options, e.g. T-shirt size. |
| Radio Buttons | One choice from a few options that are all visible, e.g. "Vegetarian / Vegan / None". |
| Checkbox | Yes/no questions, e.g. "I'd like a seat on the bus". |
Note
Don't use the File Upload field type. File uploads aren't supported at checkout, so buyers can't answer the question.
What you don't need to ask
The buyer's name and email address are always collected, and a few other details have their own settings. Don't create custom fields for them.
- A name for each attendee: choose Per Ticket under Name Collection Per Ticket on the Basic Info tab.
- Phone number: tick Kräv telefonnummer (require phone number) on the Basic Info tab.
- Date of birth and age: set this on the ticket type. See Ticket types, prices and VAT.
Where do the answers go?
- On the order under Orders. You can correct answers afterwards with Edit form responses. See Managing an order.
- In exports – select the form answers when you export to CSV or PDF. See Orders, search and export.
Form fields are also used when someone claims tickets from a ticket pool, and can be filled in when you send complimentary tickets.
Frequently asked questions
Will buyers who have already purchased be asked the new question?
No. New fields only appear for new purchases. If you need answers from earlier buyers, ask them in a campaign and enter the answers with Edit form responses.
Should I choose Per Order or Per Ticket?
Ask per ticket when the answer differs between attendees, such as diet or size. Ask per order when it concerns the whole purchase, such as an invoice reference.
Are form fields copied to new dates in a schedule?
Yes. Form fields are copied when you add a new date. See Events with multiple dates.