Shop
Getting started with the shop
3 min read Updated 13 Nov 2026
Contents
The shop lets you sell merchandise, catering packages and other products straight from your profile page – with or without time slots, for example for collection. Here's how to activate the shop and add your first products.
Activating the shop
- Fill in your billing details. The shop requires Fakturainformation (billing information) to be filled in under Settings. See Settings for your organisation.
- Open Funktioner. Click Funktioner (features) in the organizer menu (requires the Manager role or higher).
- Activate. Click Aktivera (activate) on the Butik & Beställningar (shop & orders) card and confirm. The add-on is free.
Once it's activated, Butik (shop) appears in the menu. Before that, opening the shop shows a message that the shop feature isn't activated.
Creating a product
Go to Butik and click + Ny produkt (new product).
| Field | Explanation |
|---|---|
| Produktnamn (product name) | What customers see, for example "Coffee & cake box" or "Festival T-shirt". |
| Description | What's included, sizes, allergens and so on. Up to 5,000 characters. |
| Pris (kr) (price, SEK) | Price per unit. Enter 0 for free products. |
| Enhet (unit) | What the price refers to, for example "st" (pcs, the default), "portion" or "kg". |
| Min antal / Max antal (min/max quantity) | The smallest and largest quantity per order. Leave the maximum empty for no limit. |
| Använd tidsluckor (use time slots) | Customers pick a time slot when ordering, for example a collection time. |
| Produkten är aktiv (product is active) | Only active products are shown in the shop. Untick to hide a product temporarily. |
Click Skapa produkt (create product).
Time slots
If you tick Använd tidsluckor, add slots with Lägg till tidslucka (add time slot). Each slot has:
- Startar and Slutar – start and end date and time.
- Max ordrar – how many orders the slot accepts. Leave empty for no limit.
Slots that have passed or are fully booked can't be chosen. Handy for things like catering at an event, where the kitchen needs orders spread out.
How customers order
- Profile page. The shop appears on your public profile. Customers add products to the basket.
- Checkout. They enter their name, email, phone and an optional message, and confirm the order.
- Payment. They pay with Swish or card. Items are reserved for a short time while payment is in progress.
- Confirmation. The customer receives an order confirmation by email, and the order appears under Butik → Orders.
Customers can read more in Ordering from an organizer's shop.
Fees
- Ticsie charges no platform fee on shop orders.
- If the customer pays by card, they pay the card fee: 5% of the order total, rounded to an amount ending in 9 kr (for example 49, 59 or 99 kr), at least 29 kr, including VAT.
- Shop revenue isn't part of your event payouts. Contact us if you have questions about how shop sales are settled.
Frequently asked questions
Does the shop cost anything?
No. The shop & orders add-on is free to activate and no platform fee is charged on orders. Customers pay a card fee if they pay by card.
Why can't I activate the shop?
Your billing details under Settings must be filled in first. You also need the Manager role or higher.
Can I add images to products?
No – products have a name, description and price, but no image. Describe the product clearly instead.
How do I remove a product from the shop without deleting it?
Edit the product and untick Produkten är aktiv (product is active). It's hidden until you activate it again.