Team and settings
Team and roles
3 min read Updated 13 Nov 2026
Contents
Invite colleagues, volunteers and door staff to your organization and give each person the right level of access. This article covers the four roles and how invitations work.
The four roles
| Role | Can do |
|---|---|
| Ägare (Owner) | Full access. The person who created the organization. Cannot be removed and the role cannot be changed. |
| Admin | Everything a Manager can do, plus invite and remove members and change Settings (payout account, billing details, API keys and more). |
| Manager | Create and edit events, tickets, discount codes and forms, handle orders and refunds, send campaigns and manage the shop. |
| Scanner | Only sees the list of events and can check in tickets at the entrance. |
The organizer panel menu adapts to the role. A Scanner, for example, only sees My Events and Check-in, while Team and Settings are only visible to Owners and Admins.
Tip
Give people only the access they need. Door staff and volunteers who just scan tickets are fine with the Scanner role – they can't see revenue or change anything.
Invite a new member
- Open Team. Click Team in the menu. You need the Owner or Admin role.
- Enter email and role. Under Invite New Member, enter the person's Email Address and choose Admin, Manager or Scanner.
- Send. Click Skicka inbjudan (send invitation). The person receives an email with a link.
- The person accepts. They log in to Ticsie with an account that uses the same email address as the invitation and click Gå med (join). If they are already logged in, they also see the invitation as a banner on the site. They only become a member once they accept.
The invitation is valid for 7 days. If the person doesn't have a Ticsie account, they need to create one with the email address you invited.
Pending invitations
Invitations that haven't been accepted yet appear under Väntande inbjudningar (pending invitations) with their expiry date. Click Revoke to withdraw an invitation. If you invite the same email address again, the new invitation replaces the old one – handy if the link has expired.
Change a role or remove a member
In the Members list, Owners and Admins can change a member's role or click Remove to remove the person from the organization. The person keeps their Ticsie account but loses access to the organization immediately. The Owner cannot be removed.
Several organizations
One Ticsie account can be a member of several organizations, with a different role in each. Switch between them with Switch Account in the organizer panel. Read more in The organizer panel and multiple organizations.
Frequently asked questions
The invitation says "Fel konto" (wrong account) – what do I do?
The invitation is for a different email address than the one you're logged in with. Log out, log in with the account that has the invited email address and open the link again. Alternatively, the person who invited you can send a new invitation to the right address.
The link says the invitation isn't valid.
The invitation has expired (after 7 days), has already been used or has been revoked. Ask the person who invited you to send a new one.
Can door staff check people in with their phone?
Yes. With the Scanner role they can log in to the Ticsie app and scan QR codes with the camera, or use Check-in in the browser. See Check-in at the entrance.
Can the organization change owner?
The Owner role can't be changed in the panel. Contact us if ownership needs to be transferred.