Creating an account and logging in

You don't need an account to buy tickets, but with one all your purchases are kept together in one place and in the app – including the ones you made as a guest. Here's how to create an account, verify your email, log in and reset your password.

Why create an account?

• All tickets bought with your email address are collected under My Tickets and in the Ticsie app – both purchases made while logged in and purchases made as a guest.
• Your name and email are filled in automatically when you buy.
• You can use the Ticsie app and apply to become an organizer.

Buying as a guest works just as well – the tickets arrive by email. If you later create an account with the same email address and verify it, your guest purchases are added to the account.

Creating an account

1. Open the sign-up page. Click Register in the header, or go to /register.
2. Enter your details. Full Name, Email, Password (at least 8 characters) and Confirm Password. Use the email address you normally buy tickets with.
3. Accept the privacy policy. Tick the box to accept the privacy policy.
4. Show you're human. Drag the slider so the puzzle piece fits into the gap in the image. If you miss, a new image appears – just try again.
5. Register. Click Register. You're logged in straight away and receive a welcome email plus an email asking you to verify your address.
6. Verify your email address. Open the email Bekräfta din e-postadress – Ticsie (verify your email address) and click Bekräfta e-postadress. See the next section.

Verifying your email address

New accounts need to verify their email address before My Tickets and the become-an-organizer page can be opened. Until then you'll see a page asking you to click the link in the email.

• The link is valid for 24 hours. If it has expired or you can't find the email, log in and click Resend Verification Email. Check your spam folder too.
• You don't need to be logged in when you click the link – it also works if you open it on your phone after signing up in the app.
• Once your address is verified, every ticket bought with it is added to your account, including purchases made before the account existed. Future guest purchases with the same address are added automatically too.

Logging in

1. Open the login page. Click Log In in the header, or go to /login.
2. Enter your email and password. Tick Remember Me if you want to stay logged in on this device.
3. Log in. Click Log In.

If you enter the wrong password too many times in a row, logging in is blocked temporarily. Wait a minute and try again.

Forgotten your password?

1. Request a link. Click Forgot Your Password? on the login page, enter your email and click Send Password Reset Link.
2. Open the email. Click the link in the email. If you can't find it, check your spam folder.
3. Choose a new password. Enter the new password twice and click Reset Password.

Logging out

Open the account menu in the header (on mobile: the menu) and choose Log Out. Remember to log out if you're using a shared computer.

Frequently asked questions