After your purchase
Refunds and cancelled events
3 min read Updated 13 Nov 2026
Contents
Want your money back, or has an event been cancelled? Here's how refunds work on Ticsie and who to contact.
The organizer decides
Ticsie sells tickets on behalf of the organizer. The organizer is responsible for their event and decides on and carries out refunds – in full or in part. You can't start a refund yourself on Ticsie, and Ticsie's support can't issue refunds on the organizer's behalf.
How to request a refund
- Find the organizer. Click the organizer's name on the event page. Their profile often has a contact form (Kontakta, contact) or other contact details.
- Send your request. Include your order reference (for example TIC-2026-00123), the email address you bought with and which tickets it concerns.
- Wait for a reply. The organizer decides, based on their own terms, whether you get your money back.
Choosing Återbetalning / avbokning (refund / cancellation) on Contact Us gives you the same guidance – contact the organizer.
Cancelled events
Important
If an event is cancelled, there is no automatic refund. The organizer has to carry out the refund. Contact the organizer if you haven't heard anything.
If the event is moved to a new date, it's also the organizer who decides whether your tickets are valid for the new date or whether you can get a refund.
What do I get back?
| Part of the purchase | Refunded? |
|---|---|
| Ticket price (after any discount) | Yes, if the organizer decides so – in full or in part. |
| Service Fee | No |
| Card Fee | No |
| SMS ticket | No |
Read more about fees in Fees, VAT and receipts.
Once the refund is made
- You get an email with the subject "Återbetalning – [order reference]" ("Refund") and a credit receipt as a PDF.
- The credit receipt is also on the confirmation page under Dokument as Kreditkvitto PDF (credit receipt PDF).
- The refunded tickets become invalid and can no longer be used at the entrance.
| You paid by | The money arrives |
|---|---|
| Swish | Within minutes, to the same number. |
| Card | Within 5–10 banking days, to the same card. |
Frequently asked questions
Can I sell or give away my ticket instead?
There's no resale or transfer feature. See Name changes and transferring a ticket.
The organizer isn't replying – what can I do?
Try every contact option on the organizer's profile and the event page. You can also describe the situation to Ticsie via Contact Us by choosing Other, but the decision on a refund still lies with the organizer.
Why isn't the service fee refunded?
The fees cover the purchase and payment itself, which have already been carried out. That's why they aren't refunded.
I've received a credit receipt but no money on my card – is something wrong?
Card refunds take 5–10 banking days to show up. If it has been longer than that, contact your bank and use the credit receipt as proof.