After your purchase
I haven't received my tickets
3 min read Updated 13 Nov 2026
Contents
The confirmation email is sent right after payment. Hasn't it arrived? Work through the steps below – it's usually sorted in a few minutes.
1. Check that the purchase went through
A purchase is complete once you've seen the Booking Confirmed! page. If you were instead sent back to the event page with a message saying the order couldn't be completed, or your reservation expired, no purchase was made and no tickets were sent.
- Swish: check in the Swish app whether the payment was approved.
- Card: check your bank for a charge from Ticsie.
If a card payment completed only after the reservation expired and the tickets had been sold to someone else, the money is refunded automatically.
2. Search your email
- Search your inbox. Search for "Ticsie" or "Dina biljetter". The subject line is "Dina biljetter – [event name]" (the email is in Swedish).
- Check spam. Also look in tabs such as "Promotions" or "Updates" and in any filters.
- Check the address. A typo in your email address (for example "gmial.com") sends the email to the wrong place.
- Give it a moment. The email is sent immediately, but it can occasionally take a few minutes to arrive.
3. Look elsewhere
- Do you have an account with the same email address? Then the purchase is under My Tickets and in the Ticsie app, with QR codes – as long as you bought while logged in or have verified the address.
- Did you choose an SMS ticket? Look for a text from "Ticsie" with a link to your tickets.
For more on where tickets can be found, see Where are my tickets?
4. Get help
There's no button to resend the confirmation yourself. You have two options:
| Who | How |
|---|---|
| The organizer | The organizer can resend the confirmation directly from your order, and can also correct a misspelt email address. You'll find their contact details through the organizer's name on the event page. |
| Ticsie | Go to Contact Us and choose Jag har inte fått mina biljetter (I haven't received my tickets). Enter the email address you used when buying (required) and your order reference if you have it. |
Tip
The order reference looks like TIC-2026-00123. It's shown on the confirmation page and at checkout. Having it to hand makes it quicker to find your order.
Frequently asked questions
I entered the wrong email address – are my tickets lost?
No. Contact the organizer, or Ticsie via Contact Us, with the correct address, how you paid and roughly when you bought. We can then find the order and get the tickets to you.
I was charged but never saw a confirmation page – what happened?
Sometimes the window closes before the page has a chance to load. Look for the email first. If you can't find it, choose Jag har inte fått mina biljetter on Contact Us.
Will tickets bought as a guest show up in the app?
Yes, if you have a Ticsie account with the same email address and have verified it. Your guest purchases are then added to the account and appear both in the app and under My Tickets. See Create an account and log in.