Where are my tickets?

Your tickets are always in your confirmation email. If you have an account with a verified email address, they are also collected under My Tickets and in the app.

In the confirmation email

Right after your purchase we send an email with the subject "Dina biljetter – [event name]" ("Your tickets") to the address you entered. The email contains:

event details and your order reference (for example TIC-2026-00123)
a QR code for each ticket
a receipt summary with VAT
a Visa biljetter & QR-koder (show tickets & QR codes) button that opens your confirmation page
two PDF attachments: biljetter-TIC-….pdf with one ticket per page, and kvitto-TIC-….pdf (the receipt).

Keep this email – it is your ticket, whether or not you have an account. The email is always in Swedish.

On the confirmation page

Once payment is complete you land on the Booking Confirmed! page. It shows:

Booking Ref – your order reference
Total Paid
Your Tickets – ticket type, any seat and attendee, and a QR code for each ticket
buttons to add tickets to Apple Wallet (when available)
Dokument (documents) with Kvitto PDF (receipt PDF).

If you bought as a guest, you can reach this page at any time through the Visa biljetter & QR-koder (show tickets & QR codes) button in the email. The link is personal – only share it with the people who will use the tickets.

Under My Tickets

My Tickets in the menu lists your purchases, ten per page; click one to open its confirmation page. The same purchases also appear in the Ticsie app. This includes:

purchases you make while logged in
purchases made with your account's email address once that address is verified – including guest purchases from before you created the account.

Good to know

Purchases are matched by email address. Anything bought with a different address than your account uses only appears in the confirmation email. If you have an older, unverified account, a Send verification email button appears at the top of My Tickets – verify your address and your guest purchases are added.

By SMS (if you chose an SMS ticket)

If you added an SMS ticket at checkout, you'll get a text from "Ticsie" with a link to your tickets. Read more in Showing your ticket at the entrance.

Can't find your tickets?

Search your inbox. Search for "Ticsie", "Dina biljetter" or your order reference. Check spam and tabs such as "Promotions".
Log in. Look under My Tickets. If the purchase is missing, check that you bought with the same email address your account uses and that the address is verified.
Ask for help. See I haven't received my tickets.

Frequently asked questions

I bought as a guest and have now created an account – why don't my tickets show?

Guest purchases are added once you have verified your email address. Click the link in the email Bekräfta din e-postadress – Ticsie (verify your email address), or click Send verification email on My Tickets if you need a new one. The purchase must have been made with the same email address your account uses.

Can I resend the confirmation email myself?

No, there's no button for that. The organizer can resend the confirmation, or you can contact Ticsie – see I haven't received my tickets.

Do I have to print my ticket?

No, showing the QR code on your phone is enough. You can also print the PDF if you prefer paper.