Buying tickets
Paying by Swish or card
3 min read Updated 13 Nov 2026
Contents
On Ticsie you pay by Swish or card. This article explains how both work, what the card fee is, and what to do if a payment doesn't go through.
Paying by Swish
Swish is selected by default at checkout and costs nothing extra.
- Check the number. The Your Swish Number field contains the phone number you entered, if any. Change it if you're paying from a different number.
- Start the payment. Click the "Pay … with Swish" button.
- Approve in the Swish app. The Waiting for Swish payment page appears. Open Swish on your phone and approve the payment.
- Done. As soon as the payment is approved you're taken to your confirmation automatically.
Paying by card
Choose the Card tab. Next to it you'll see what the card fee will be, for example "(+29 SEK)".
- Enter your card details. The form is provided by our payment partner Stripe (Secure payment via Stripe). Depending on your device, Apple Pay or Google Pay may also appear.
- Pay. Click the button to pay by card. Your bank may ask you to confirm the purchase, for example in its app.
- Done. You're taken to your confirmation and receive the tickets by email.
Ticsie never sees or stores your card details – they're handled by Stripe. The purchase appears on your statement as Ticsie.
Card fee
Card payments carry a card fee (Card Fee) of about 5% of the order total, rounded to an amount ending in 9 SEK. It is always at least 29 SEK and includes VAT. There's no card fee when you pay by Swish.
| Order total | Card fee |
|---|---|
| Up to 600 SEK | 29 SEK |
| 1,000 SEK | 49 SEK |
| 2,000 SEK | 99 SEK |
For all fees, see Fees, VAT and receipts.
Tip
Decide how you'll pay before opening the card tab. Once the card form has opened, the amount is locked, so you can no longer add an SMS ticket. If you change your mind and want to use Swish instead, the safest option is to place a new order from the event page.
If the payment fails
If your card is declined or you cancel the Swish payment, the order is cancelled and the tickets are released. You're sent back to the event page with a message saying the order couldn't be completed and asking you to choose tickets and try again. No money is taken.
| Situation | What to do |
|---|---|
| The Swish payment couldn't be started | Check your Swish number and try again. If it still fails, pay by card. |
| "Too many attempts" | Wait a little while before trying again. |
| Card declined | Check your card details and balance, or try another card or Swish. |
If the reservation expires
Tickets are reserved for 15 minutes. If a card payment completes after that, you still get the tickets as long as nobody else has bought them. Otherwise the money is refunded automatically.
Frequently asked questions
Can I pay by invoice, gift card or instalments?
No. Ticsie only accepts Swish and card.
Why does paying by card cost more?
Card payments carry transaction costs, so a card fee is added when you pay by card. Swish has no such fee.
I was charged but didn't get a confirmation – what should I do?
Check your spam folder first. Then read I haven't received my tickets, which explains how to get help.
Does Ticsie see my card number?
No. Card details are entered in Stripe's secure form and never reach Ticsie.