Buying tickets
Claiming tickets with a code
3 min read Updated 13 Nov 2026
Contents
Been given a code by an organizer, club or sponsor? You can claim your tickets free of charge on the claim page – it takes about a minute.
How to claim tickets with a code
- Open the page. Go to ticsie.se/hamta. If you received a link or a QR code, just open it – the code is filled in for you and you can skip the next step.
- Enter the code. Type the code in the Code field. It looks like
XXXX-XXXX. Click Fortsätt (continue). - Choose how many. Use Färre (fewer) and Fler (more) to choose how many tickets to claim. How many you can claim depends on the code.
- Enter your details. Name and email, and possibly phone. If the organizer wants details for each person, fill them in under Info Per Ticket.
- Claim. Click the Hämta biljetter (get tickets) button – it shows the number of tickets you're claiming.
Your tickets are created straight away. You get the same confirmation as with a normal purchase – a confirmation page and an email with the tickets as a PDF – but the amount is 0 SEK. See Showing your ticket at the entrance.
How many tickets can I claim?
Three things limit the number – whichever is lowest applies:
- a maximum of 50 tickets per claim
- the organizer's per-person limit for that code
- how many tickets are left to claim.
If the code has a deadline, it's shown on the page.
Error messages
| Message | Meaning | What to do |
|---|---|---|
| "Koden hittades inte…" (code not found) | The code doesn't exist. | Check the spelling, for example 0 (zero) and O. |
| "Den här biljettpoolen är stängd." (closed) | The organizer has closed the code, the deadline has passed or the event has been cancelled. | Contact whoever gave you the code. |
| "Alla biljetter är redan hämtade." (all claimed) | There are no tickets left for this code. | Contact whoever gave you the code. |
Good to know
The code and tickets come from the organizer or the organisation that handed out the code. If you have questions about the code – such as how many tickets you're entitled to – contact them.
Claim code or discount code?
A code for claiming tickets is not the same as a discount code. Discount codes are entered on the event page when you buy tickets and lower the price – see Using a discount code.
Frequently asked questions
Does it cost anything to claim tickets with a code?
No. The tickets are free and you don't pay anything.
Do I need an account?
No. The tickets are sent to the email address you enter. If you have an account with the same, verified email address, they also appear under My Tickets and in the app.
I claimed tickets but didn't get an email – what should I do?
Check your spam folder and that you entered the right email address. Then read I haven't received my tickets.
Can I claim more tickets later with the same code?
That depends on the organizer's per-person limit and how many tickets are left. Try again using the same link or code.