After your purchase
Name changes and transferring a ticket
3 min read Updated 13 Nov 2026
Contents
Can't go yourself, or is the wrong name on the ticket? Here's how to request a name change and what applies if you want to pass a ticket on to someone else.
What you can and can't do yourself
Ticsie has no self-service feature for changing names, transferring or reselling tickets. Changes are made through the organizer or Ticsie's support instead. That's because some events have personal tickets or age limits that the organizer needs to be able to check.
Requesting a name change
You can ask for a name change in two ways:
Through the organizer
The organizer knows their event best and whether a ticket can be transferred. Click the organizer's name on the event page to find their contact details or contact form.
Through Ticsie's contact form
- Open the contact form. Go to Contact Us.
- Choose a topic. Choose Namnändring på biljett (name change on ticket).
- Fill in the details. All fields are required (see the table below), along with your name and email.
- Send. Click Send message. We'll get back to you by email.
| Field | What to enter |
|---|---|
| Ordernummer (order reference) | For example TIC-2026-00123. It's in the confirmation email and on the confirmation page. |
| Nuvarande namn på biljetten (current name) | The name on the ticket today. |
| Nytt namn (new name) | First and last name of the person who will use the ticket. |
| Nytt födelsedatum (new date of birth) | The new attendee's date of birth. |
Good to know
If the ticket has an age limit, the new attendee must meet it too. See Attendee details and age limits.
Giving your ticket to someone else
If the ticket isn't personal, it's usually enough for the person going to have the QR code – that's what is scanned at the entrance. You can send them that ticket's page from the PDF or the link to the confirmation page. Keep in mind:
- Each QR code can only be checked in once. Don't share the code with anyone other than the person using it.
- The confirmation page link shows every ticket in the order – send a single ticket instead if you're not going together.
- If the event has personal tickets, request a name change as described above so the name matches if it's checked.
Reselling
Ticsie has no resale marketplace. If you can't go and want your money back, contact the organizer – see Refunds and cancelled events. Be careful when buying second-hand tickets from people you don't know: a ticket that has already been used or refunded won't work at the entrance.
Frequently asked questions
Why do I have to give the new attendee's date of birth?
The form requires it, because some tickets have age limits or are personal. It's used to handle your request.
Can the email address on my order be changed?
The organizer can change the buyer's name, email and phone number on an order. Contact the organizer.
How long does a name change take?
It depends on the case. Send your request well before the event.