Account and privacy
Profile, password and deleting your account
3 min read Updated 13 Nov 2026
Contents
On your profile page you can change your name, email and password – and delete your account if you no longer want it.
Opening your profile
Log in and choose Profile in the menu, or go to /profile. The page has three parts: Profile Information, Update Password and Delete Account.
Changing your name or email
- Edit your details. Under Profile Information, change your Name and/or Email.
- Save. Click Save. A short confirmation appears.
From now on you log in with the new email address. It's also filled in automatically for new purchases. We send an email with a link to verify the new address – once it's verified, purchases made with it are added to your account too. Purchases already on your account stay there.
Note
Changing the email on your account doesn't change the address on purchases you've already made. Confirmations for earlier purchases were sent to the address entered at the time.
Changing your password
- Enter your current password. Under Update Password, fill in Current Password.
- Choose a new password. Fill in New Password (at least 8 characters) and Confirm Password.
- Save. Click Save.
Can't remember your current password? Log out and use Forgot Your Password? on the login page – see Creating an account and logging in.
Deleting your account
- Click Delete Account. At the bottom of the profile page, under Delete Account.
- Confirm with your password. A box asks Are you sure you want to delete your account? Enter your password.
- Delete. Click Delete Account again to confirm.
Important
Deletion is permanent and can't be undone. Tickets you've bought stay valid – you can still reach them through the links in your confirmation emails – but they no longer appear under My Tickets. Keep those emails before deleting your account.
You can also delete your account in the Ticsie app.
Updated terms
When Ticsie publishes a new version of the privacy policy or other terms that apply to you, a box titled Uppdaterade villkor (updated terms) appears the next time you're logged in. Read the changes, tick to confirm you've read and accept them, and click Godkänn och fortsätt (accept and continue).
Frequently asked questions
Will my tickets disappear if I delete my account?
No, your tickets remain valid. You can reach them through the link in the confirmation email. They just won't show in your account or the app any more.
Can I restore a deleted account?
No. To use Ticsie again, create a new account. If you use the same email address and verify it, your earlier purchases made with that address are added to the new account.
Can I change the phone number on my account?
Your profile holds your name and email. You enter a phone number with each purchase.
How do I find out what information Ticsie holds about me?
Read the privacy policy and Privacy and cookies, which describe how Ticsie handles personal data. If you have questions, get in touch via Contact Us.