Buying tickets
Fees, VAT and receipts
3 min read Updated 13 Nov 2026
Contents
The fees that may apply when you buy tickets, how VAT is shown, and where to find your receipt.
Fees you may see as a buyer
Ticket prices always include VAT. On top of that, three fees may apply. All of them are shown at checkout before you pay.
| Fee | Amount | When |
|---|---|---|
| Service Fee | A fixed fee per ticket, incl. VAT. See Pricing for the current amount. | Only if the organizer has chosen to add it on top of the ticket price. |
| Card Fee | About 5% of the order total, rounded to an amount ending in 9 SEK, minimum 29 SEK, incl. VAT. | Only when you pay by card. |
| SMS ticket | 10 SEK incl. VAT. | Only if you choose to receive your tickets by SMS. |
Service fee
Ticsie charges a fixed fee per ticket sold. The organizer decides for each ticket type whether the fee is included in the price or added on top. If it's added, you'll see "+ … SEK service fee applies" next to the ticket, and it appears as Service Fee at checkout. Otherwise the organizer pays the fee and you won't see it at all.
Card fee
Some examples: an order of up to 600 SEK has a 29 SEK card fee, 1,000 SEK gives 49 SEK and 2,000 SEK gives 99 SEK. Paying by Swish means no card fee. Read more in Paying by Swish or card.
Note
The service fee, card fee and SMS fee are not refunded, even if the organizer refunds your ticket. See Refunds and cancelled events.
How VAT is shown
- Ticket prices always include VAT, and the rate is shown next to the ticket (for example "incl. 6% VAT"). Different kinds of events can have different VAT rates.
- Fees carry 25% VAT.
- At checkout, in the confirmation email and on the receipt there is an Of Which VAT line for each VAT rate.
- A discount code only reduces the ticket price, never the fees.
Your receipt
Your receipt is a simplified invoice issued by Ticsie AB (company reg. no. 559581-7056). It contains:
- the buyer's details
- the event and organizer
- payment method and date
- each line with price and VAT, plus any discount and fees
- VAT per rate and the total.
The receipt itself is in Swedish – it's titled "Förenklad faktura / Kvitto".
Getting your receipt
- In the email. The confirmation email has the receipt attached as
kvitto-TIC-….pdf. - On the confirmation page. Open the order (through the link in the email or under My Tickets) and click Kvitto PDF (receipt PDF) under Dokument (documents).
- After a refund. If the organizer has refunded anything, there is also a Kreditkvitto PDF (credit receipt PDF). The credit receipt is emailed to you too.
Frequently asked questions
Can I get an invoice in my company's name?
The receipt is issued with the details you entered when buying. If you need help with a receipt, choose the Kvitto / faktura (receipt / invoice) topic on Contact Us and include your order number.
Why did I pay a service fee for one event but not another?
The organizer decides whether the service fee is included in the ticket price or added on top. It can differ between events and between ticket types.
Why is the ticket at 6% VAT but the fee at 25%?
The VAT rate on a ticket depends on the type of event. Fees are a service from Ticsie and carry 25% VAT.
Who is the seller on the receipt?
The receipt is issued by Ticsie AB. The organizer is also named on the receipt.