Agreements, terms and personal data

As an organizer on Ticsie you accept an organizer agreement and a data processing agreement. This article explains which documents apply, where to find them, what happens when they are updated and how to handle your buyers' personal data.

The documents that apply

Links to the organizer agreement and the data processing agreement are also in the footer of every page on Ticsie.

When you accept the agreements

When you become an organizer you must tick Jag godkänner arrangörsavtalet och personuppgiftsbiträdesavtalet (I accept the organizer agreement and the data processing agreement) before the organization can be created. The agreements apply to the organization. If you create more organizations, you accept the agreements for each one.

When you activate an add-on under Funktioner (features), such as the shop, Ticsie shows what you are accepting before you confirm.

When the terms are updated

Ticsie may publish new versions of the documents. While you are logged in, a box titled Uppdaterade villkor (updated terms) then appears with links to the new versions.

1. Read them. Click each document to open it in a new tab.
2. Accept. Tick Jag har läst och godkänner … (I have read and accept …) and click Godkänn och fortsätt (accept and continue).

The organizer agreement and the data processing agreement are accepted for the organization you are currently working in. The privacy policy is accepted by each user individually.

Each document page shows which version you are reading and when it was published. Under Tidigare versioner (previous versions) you find older versions, so you can always see what applied at a given time.

Your buyers' personal data

When someone buys tickets to your event, you get access to information about the buyer and the attendees, such as name, email, phone number (if you require it), date of birth (if the ticket requires it) and answers to your form questions. Some tips for handling this data properly:

• Only ask for what you need. Every extra field in your forms is more personal data to look after.
• Be careful with exports. CSV and PDF exports of orders contain personal data. Store them securely and delete them when they are no longer needed.
• Give the right access. Give door staff the Scanner role rather than Manager. See Team and roles.
• Share lists with partner links. A partner link can show the attendee list without email addresses and can be switched off instantly.
• Think about consent for marketing. Buyers are only added to your newsletter list automatically if they tick the box in checkout themselves. Unsubscribes via /avprenumerera are respected automatically in all campaigns. See Campaigns and contact lists.

Frequently asked questions