Tickets
Complimentary tickets
3 min read Updated 13 Nov 2026
Contents
Complimentary tickets are free tickets you send straight to a recipient – press, performers, sponsors or prize winners, for example. They're created instantly and emailed with QR codes, just like normal purchases.
Complimentary tickets or a ticket pool?
| Complimentary tickets | Ticket pools | |
|---|---|---|
| Best when | You know who should get the tickets and how many. | A club, sponsor or winner should claim the tickets themselves and fill in names. |
| Who fills in the details | You | The recipient |
| Read more | This article | Ticket pools |
Send complimentary tickets
- Open Complimentary Tickets. Open the event and choose Complimentary Tickets in the event menu.
- Choose tickets. Pick a ticket type and quantity (max 100 per row). Need several types? Click Add ticket type. On a seated event, click the seats you want to give away on the map instead.
- Enter the recipient. Fill in Recipient's name, Email Address and, if needed, Phone.
- Fill in attendee details. If the event collects a name per ticket or has form fields, fill them in here.
- Add an internal note (optional). E.g. "Press accreditation" or "Sponsor guest". The recipient doesn't see it.
- Send. The tickets are created immediately and the recipient receives a normal confirmation email with QR codes, ready for check-in.
What happens behind the scenes?
- Complimentary tickets are created as a paid order of 0 kr.
- No platform fee is charged for complimentary tickets sent from here.
- The order appears under Orders and can be filtered with the Free payment method. See Orders, search and export.
- The tickets are checked in like any other tickets. See Check-in at the door.
- In the payout statement, complimentary tickets are shown on their own line marked "(fribiljetter)".
Note
Complimentary tickets are issued even if the ticket type is already sold out. Check for yourself that you have room for your guests – otherwise you may end up with more tickets than the venue holds.
Requirements
- You need the Owner, Admin or Manager role.
- The event must have at least one ticket type set to Active. Paused and hidden ticket types can't be selected.
- For seated events, the venue must have a drawn seat map.
- Once the event has been paid out it's locked and the menu item disappears.
Changing or withdrawing a complimentary ticket
- Resend the email: open the order and click Resend Confirmation.
- Change name or email: use Edit Buyer or Redigera deltagaruppgifter (edit attendee details) on the order.
- Void a ticket: Ogiltigförklara biljett (void ticket) stops the QR code from working.
- Delete the whole order: 0 kr orders can be deleted with Delete Complimentary Order.
Read more in Managing an order.
Frequently asked questions
Do complimentary tickets cost anything?
No. Complimentary tickets you send under Complimentary Tickets are created without a platform fee.
The recipient hasn't received the email – what should I do?
Check the email address on the order, correct it if needed with Edit Buyer, and click Resend Confirmation. Ask the recipient to check their spam folder.
Can I send complimentary tickets to myself as a test?
Yes – it's a good way to see what the confirmation email and ticket look like. Delete the order afterwards with Delete Complimentary Order.
Can I choose a hidden ticket type, like "Guest list"?
No, complimentary tickets can only be created from active ticket types. To hand out a hidden ticket type, use a ticket pool.