Finance and payouts
Fees and who pays what
4 min read Updated 13 Nov 2026
Contents
This article lists every fee on Ticsie, who pays it and how it affects your payout. In short: the most you ever pay is a fixed fee per ticket sold – everything else is paid by the buyer or is something you choose to use.
Overview: all fees
| Fee | Amount | Who pays | How it is charged |
|---|---|---|---|
| Platform Fee | A fixed amount per ticket sold, incl. 25% VAT. See Pricing for the current amount. | You or the buyer – you choose per ticket type | Deducted from your payout, or paid by the buyer as a service fee |
| Card Fee | 5% of the order total, rounded to an amount ending in 9 kr (e.g. 49, 59 or 99 kr), minimum 29 kr, incl. VAT | Always the buyer, card payments only | Added to the buyer's total |
| SMS ticket | 10 kr incl. VAT | The buyer, if they choose the add-on | Added to the buyer's total |
| SMS campaigns | 1 kr per SMS segment per recipient, incl. VAT | You | Invoiced – see Invoices from Ticsie |
| Shop and other features | Currently free | – | – |
There is no percentage fee on your ticket revenue, no monthly fee and no lock-in period.
The platform fee – included in the price or added on top
The platform fee is a fixed amount per ticket sold, whatever the ticket costs. For each ticket type you decide who pays it, using the Plattformsavgift (platform fee) field when you create or edit the ticket type:
- Included in price (default) – the buyer pays exactly the price you set. The fee is deducted from your payout.
- Added on top – the buyer pays the ticket price plus the fee. The event page shows "+ … kr service fee applies" next to the ticket and checkout shows a Service Fee line. You receive the full ticket price.
Example: you sell a ticket for 200 kr. With Included in price the buyer pays 200 kr and you receive 200 kr minus the platform fee. With Added on top the buyer pays 200 kr plus the fee, and you receive 200 kr.
You can choose differently for different ticket types in the same event. Read more in Ticket types, prices and VAT.
Fees only the buyer pays
The card fee and the SMS ticket never affect you as an organizer. They are added to the buyer's total, shown in checkout before the buyer pays, and are not part of your payout. Buyers who pay with Swish pay no card fee. Some card fee examples: an order of up to 600 kr carries 29 kr, 1,000 kr carries 49 kr and 2,000 kr carries 99 kr.
Discounts, refunds and complimentary tickets
- Discount codes only reduce the ticket price, never the fees. The platform fee per ticket stays the same when a ticket is sold at a discount.
- Refunds: fees are never refunded. You can refund the ticket price (minus any discount), but the platform fee, service fee, card fee and SMS fee are not returned. See Refunds.
- Complimentary tickets issued under Complimentary Tickets are created as a 0 kr order with no platform fee. See Complimentary tickets.
- Shop orders carry no platform fee.
How fees are collected
Your share of the platform fee is not invoiced. It is deducted from the payout for each event and shown on the Platform Fee line (incl. 25% VAT) in the payout summary. Invoices from Ticsie only cover things like SMS campaigns and add-ons. Read more in Payouts.
Frequently asked questions
How much does it cost to sell tickets on Ticsie?
A fixed platform fee per ticket sold, including VAT. There is no percentage fee, no monthly cost and no lock-in period. The current amount is listed on Pricing.
Can I let the buyer pay the platform fee?
Yes. Choose Added on top under the platform fee setting on the ticket type. The buyer then pays the fee as a service fee and you receive the full ticket price.
Does the card fee affect my payout?
No. The card fee is always paid by the buyer and added to their total. It is not part of your revenue and is not deducted from your payout.
Do I get the platform fee back if I refund a ticket?
No. Fees are not refunded when you issue a refund – neither to you nor to the buyer.