Finance and payouts
Invoices from Ticsie
3 min read Updated 13 Nov 2026
Contents
Ticsie invoices you for the services you choose to use, such as SMS campaigns and add-ons. This article explains what is invoiced, what you need to fill in and where to find your invoices.
What is invoiced – and what isn't
| Service | How it is paid |
|---|---|
| SMS campaigns to your contact lists | Invoice. Each campaign gets its own invoice: 1 kr per SMS segment per recipient, incl. VAT. |
| Add-ons under Funktioner (features), such as the shop | Invoice on activation. The features are currently free, so the invoice is for 0 kr. |
| Platform fee for tickets sold | Not invoiced. Your share is deducted from the payout for each event. See Payouts. |
| Card fee and SMS ticket | Paid by the buyer; they don't affect you. |
For an overview of every fee, see Fees and who pays what.
Add your billing details
Before Ticsie can invoice you, your organization needs billing details. Without them you can't send SMS campaigns or activate add-ons – you'll see the message Fakturainformation saknas (billing details missing).
- Open the settings. Go to Settings → Fakturainformation (billing details). You need the Owner or Admin role.
- Fill in the details. Organization name, organization number, invoice email (Faktura-e-post), street address, postcode and city – all are required.
- Save. Click Spara fakturainformation (save billing details). The details are used on all invoices from Ticsie.
Tip
Use an invoice email address that whoever handles your finances actually reads – for example a shared address for your club's treasurer.
Find your invoices
All invoices are listed under Fakturor (invoices) in the organizer panel menu. Click an invoice to see the invoice number, invoice date, due date, recipient and every line with the amount excluding VAT, VAT (25%) and the total.
Status and payment terms
| Status | Meaning |
|---|---|
| Utkast (draft) | The invoice has been created but not sent yet. |
| Skickad (sent) | The invoice has been sent and is awaiting payment. |
| Betald (paid) | The invoice has been paid. |
| Förfallen (overdue) | The due date has passed and the invoice is unpaid. |
| Makulerad (cancelled) | The invoice has been cancelled and should not be paid. |
Payment terms are 14 days. Invoice amounts include 25% VAT.
Frequently asked questions
Why don't I get an invoice for the platform fee?
The platform fee is deducted directly from the payout for each event and shown in the payout summary and PDF report, so no separate invoice is needed.
I received an invoice for 0 kr – why?
When you activate a feature under Funktioner, such as the shop, an invoice is created for the activation. Since the features are currently free, the amount is 0 kr.
How much does an SMS campaign cost?
1 kr per SMS segment per recipient, including VAT. A longer message can consist of several segments. Read more in SMS campaigns.
I have a question about an invoice – who do I contact?
Contact us and choose the topic Other, or email info@ticsie.se. Include the invoice number. (The Kvitto / faktura topic in the contact form is meant for buyers' receipts.)