Attendees and check-in
Check-in at the door
4 min read Updated 13 Nov 2026
Contents
At the door you check guests in by scanning the QR code on their ticket. You can do it in the browser with a barcode scanner or by typing the ticket ID, or with your phone camera in the Ticsie app.
Opening check-in
- Log in. Log in to Ticsie on the computer, tablet or phone you'll use at the door.
- Choose the event. Go to My Events and open the event.
- Click Check-in. At the top you'll see the Checked In / Total Tickets counter, with the scanning field below it.
Every team role can check guests in, including Scanner. Invite your door staff as Scanners so they can use check-in but can't see orders, money or settings. See Team and roles.
Scanning with a barcode scanner
Web check-in works with standard USB or Bluetooth barcode scanners that read QR codes and are set to keyboard mode (they "type" what they read, followed by Enter).
- Connect the scanner to the computer or tablet.
- Open Check-in. The Enter ticket UUID or scan QR... field is focused automatically.
- Scan the QR code on the guest's ticket – on their phone, a printout or in Apple Wallet. The result appears instantly and the field is ready for the next ticket.
Typing the ticket ID
No scanner, or a QR code that won't read? Type the ticket ID – it's printed on the ticket – into the same field and click Check In. The ticket ID is also included in the attendee export. See Orders, search and export.
Scanning with your phone in the Ticsie app
In the Ticsie app, log in with your organizer account and scan QR codes with the phone camera – no extra equipment needed. The app also has a check-out mode. Read more in The Ticsie app.
If you use your own system, you can check tickets in through the Integration API. See API keys and the Integration API.
What the results mean
The messages appear in Swedish:
| Message | Meaning | What to do |
|---|---|---|
| "Incheckning godkänd! Välkommen, name." | The ticket is valid and is now checked in. | Let the guest in. |
| "Biljetten har redan checkats in kl. HH:MM" | The ticket has already been used, at the time shown. | Ask whether they've already been inside. A QR code can only be checked in once. |
| "Biljetten är ogiltig …" | The ticket has been refunded or voided. | Look up the order under Orders if you need to check. |
| "Biljetten tillhör inte detta evenemang." | The ticket belongs to another event or date. | Make sure you have the right event open – especially for events with several dates. |
Tips before doors open
- Test in advance. Create a complimentary ticket for yourself and scan it. Remember to delete it afterwards.
- Have a fallback. Check-in needs an internet connection. Export a PDF list with attendee names and ticket IDs before the doors open.
- Several entrances. Several people can check guests in at the same time on different devices. The counter and the duplicate check apply to everyone.
- Let the venue follow along. With a partner link, the venue or security lead can see the number checked in without logging in.
Frequently asked questions
Do I need to buy a special scanner?
No. You can scan with the phone camera in the Ticsie app or type the ticket ID by hand. A USB or Bluetooth barcode scanner with QR support speeds things up for large crowds.
Can the same ticket be used twice?
No. The second time, you'll see that the ticket has already been checked in and at what time.
A guest doesn't have their ticket. What do I do?
Look up the order by name, email or phone under Orders (requires the Manager role or higher). There you can see the tickets and resend them to the buyer.
Can door staff see sales figures?
Not if they have the Scanner role. That role only sees the event list and check-in.