Tickets
Ticket types, prices and VAT
5 min read Updated 13 Nov 2026
Contents
Ticket types are what buyers choose between – for example Standard, Student and VIP. This article covers every setting: price, VAT, quantity, sales period, platform fee and age limits.
Create a ticket type
- Open your tickets. Go to the event, choose Edit and the Tickets tab.
- New ticket type. Click + New ticket type.
- Fill in the fields. See the table below. Only name, price and VAT rate are required.
- Save. Click Create Ticket Type. Repeat for each ticket type you want to sell.
All fields
| Field | Description |
|---|---|
| Ticket Type Name * | E.g. "Standard", "Student" or "Early Bird". |
| Description (optional) | Short text under the name, e.g. what's included. |
| Price (SEK) * | What the buyer pays, including VAT. Enter 0 for free, or at least 5 kr. |
| VAT Rate * | 6% (Culture & sports), 12% or 25% (Standard). |
| Seat Number / Range | Seated events only. Which seats the ticket type covers, e.g. 1-268, A1-A10, B5. |
| Max quantity (leave empty = unlimited) | How many tickets of this type can be sold in total. |
| Ticket Group (optional) | The heading the ticket type is shown under. See Ticket groups. |
| Max Per Order | 1–100, default 10. |
| Sales Start / Sales End | Optional sales window. Before it opens, buyers see when the ticket will be released. |
| Status | Active, Paused or Hidden – see below. |
| Platform Fee | Included in price or Added on top – see below. |
| Samla in födelsedatum (collect date of birth) | Each attendee enters their date of birth when buying. Required for age limits. |
Price and VAT
The price you enter is the final price including VAT. VAT is calculated backwards from the price and appears on the buyer's receipt and in your payout statement. Which VAT rate applies depends on what you're selling – 6% is common for cultural and sports events. If you're unsure, ask your accountant or the Swedish Tax Agency (Skatteverket).
Good to know
Buyers may also pay a card fee (when paying by card) and a fee for an SMS ticket. These are paid entirely by the buyer and don't affect your revenue.
The platform fee – who pays?
Ticsie charges a fixed platform fee per ticket sold, including VAT. The current amount is on Pricing. For each ticket type you choose:
- Included in price (default) – the buyer pays only the ticket price. The fee is deducted from your payout.
- Added on top – the fee is added at checkout as a separate line (service fee) that the buyer pays.
The form shows you right away what the customer will pay with your choice. The platform fee is not returned when you refund. Read more in Fees and who pays what.
Status: Active, Paused or Hidden
| Status | On the event page | Use it when |
|---|---|---|
| Active | Shown and can be bought (within the sales window). | The normal case. |
| Paused | Can't be bought. | You want to stop sales temporarily. |
| Hidden | Not shown at all. | Tickets you only hand out through ticket pools, e.g. "Sponsor ticket". (Complimentary tickets can only be created from active ticket types.) |
How many tickets are left?
Available tickets are calculated like this:
Max quantity − sold − tickets in unpaid orders − tickets reserved for ticket pools
When someone starts a purchase, the tickets are held for 15 minutes. If the buyer doesn't pay within that time, they're released again. Ticket pools set to Ingår i kapaciteten (included in capacity) reserve their tickets from the ticket type's quantity.
Note
Complimentary tickets are issued even if the ticket type is sold out. Keep an eye on capacity yourself when handing them out.
Age limits
Tick Samla in födelsedatum and then choose under Åldersbegränsning (age restriction):
- Minimiålder (minimum age) – 1–120 years. Age is calculated on the event's start date.
- Född mellan år (born between years) – e.g. born 2007–2009, for age groups and youth activities.
If an attendee doesn't meet the requirement, the purchase can't be completed. The date of birth is entered by the buyer, so check ID at the door if the age limit matters.
Editing or deleting
You can change a ticket type at any time until payout. A ticket type that has been used in an order can't be deleted – set it to Paused or Hidden instead.
Frequently asked questions
Why can't I set the price to 3 kr?
The price must be 0 kr (free) or at least 5 kr.
How do I set up an Early Bird ticket?
Create an "Early Bird" ticket type with a lower price and set Sales End and/or a limited Max quantity. Then create a standard ticket type with Sales Start set to when Early Bird ends.
Why does a ticket show as sold out when not all have been sold?
Tickets in started but unpaid purchases are held for 15 minutes, and ticket pools may have reserved part of the quantity. Wait a moment or review your pools.
Can I change the price after tickets have been sold?
Yes. The new price applies to new purchases. Tickets already sold aren't affected.