Sales and orders
Managing an order
4 min read Updated 13 Nov 2026
Contents
The order page shows everything about a purchase and lets you correct details, resend tickets, change an attendee's name or void a ticket. Here's how each action works.
Opening an order
Go to the event → Orders and click View on the order. The quickest way to find it is to search by reference, name, email or phone. See Orders, search and export.
The order page shows:
- Status and when the order was created and paid. If the order came from a ticket pool or is a complimentary ticket, that's shown too.
- Buyer – name, email and phone, plus any mobile number given for an SMS ticket or Swish.
- Form responses the buyer filled in.
- Payment – subtotal, discount (with the discount code), card fee, total and platform fee.
- Tickets – each ticket with its type, attendee name, date of birth, seat, status and whether it has been checked in.
Correcting buyer details
- Edit the buyer. Click Edit Buyer and change the name, email or phone number. Click Save Changes.
- Edit form responses. Click Edit form responses to fill in or change answers, such as allergies. Answers to file-upload fields can't be changed here.
Resending tickets
Buyer can't find their email, or typed the wrong address? First correct the address with Edit Buyer. Then click Resend Confirmation → Resend Email. The order confirmation with tickets and QR codes is sent to the address on the order.
You can also download the receipt with Kvitto PDF (receipt PDF). If the order has been refunded, you'll also find Kreditkvitto PDF (credit receipt PDF) and Skicka om kreditkvitto (resend credit receipt).
Tip
Ask the buyer to check their spam folder and search for "Ticsie" before you resend. Buyers can also read I haven't received my tickets.
Managing individual tickets
Each valid ticket has its own actions:
| Action | What happens |
|---|---|
| Redigera deltagaruppgifter (edit attendee details) | Change the attendee name and date of birth. This is how you change the name when someone else will use the ticket – buyers can't change names themselves. |
| Ogiltigförklara biljett (void ticket) | The ticket stops being valid and can't be checked in. No refund is made – you keep the money. If the ticket has a seat, the seat goes straight back on sale and the ticket can't be restored. |
| Återställ biljett (restore ticket) | Makes a voided ticket valid again (tickets without a seat). |
Should the buyer get their money back? Use a refund instead of voiding – the tickets are then voided automatically. See Refunds.
Deleting an order
Only orders of 0 kr, such as complimentary tickets, can be deleted. Click Delete Complimentary Order → Delete order… → Confirm Deletion. The order and all its tickets are permanently deleted. In a complimentary order you can also delete individual tickets.
Paid orders can't be deleted. If you try, you'll see a message telling you to use a refund instead.
Once the event has been paid out
When Ticsie has paid out the money for the event, it's marked Utbetald — evenemanget är låst (paid out – the event is locked). The buttons for editing, refunding and voiding disappear because the accounts are already settled. If something needs changing afterwards, contact us. Read more in Payouts.
Frequently asked questions
A buyer wants to give their ticket to someone else. What do I do?
Open the order, click Redigera deltagaruppgifter (edit attendee details) on the ticket and enter the new name. The QR code stays the same, so the buyer can simply pass the ticket on. If the email should go to someone else, change the address with Edit Buyer and use Resend Confirmation.
What's the difference between voiding and refunding?
Voiding only stops the ticket – the money stays with you. A refund sends money back to the buyer and voids the selected tickets. Voided tickets that weren't refunded show as inactive in the payout report.
Can I undo voiding a ticket?
Yes, with Återställ biljett (restore ticket) – except for seated tickets. Their seat goes straight back on sale and may already have been sold to someone else.
Why can't I edit the order any more?
The event has most likely been paid out and is therefore locked. Contact us if something needs correcting.