Shop
Managing shop orders
3 min read Updated 13 Nov 2026
Contents
All orders from your shop are collected under Butik (shop) → Orders. Here you can see what customers have bought, mark orders as delivered and export everything to a CSV file.
The order list
The list shows the reference, customer, products, amount, status and date. Every shop order has a reference starting with SB-, followed by the year and a sequence number, for example SB-2026-00042.
- Search by name, email or reference.
- Filter by status.
- Click an order to see its details.
Statuses
Statuses are shown in Swedish:
| Status | Meaning |
|---|---|
| Väntar / Betalning pågår (pending / payment in progress) | The customer has placed the order but hasn't finished paying. If payment fails, the order is cancelled automatically. |
| Bekräftad (confirmed) | The order is paid. The customer has received an order confirmation by email. |
| Levererad (delivered) | You've handed over or delivered the items. |
| Avbruten (cancelled) | The order is cancelled – either because payment failed or because you cancelled it. |
Order details
The order page shows:
- Customer – name, email and phone.
- Products – quantity, price and chosen time slot for each product.
- Message from the customer – for example requests or allergies.
- Amounts – subtotal, any card fee and total.
- Payments – how and when the customer paid.
Updating the status
- Open the order.
- Choose a new status under Uppdatera status (update status): Bekräftad, Levererad or Avbruten.
- Click Uppdatera (update).
The status is there to help you keep track – for example to tick off orders at collection. Customers don't get an automatic email when you change the status, so contact the customer yourself if something changes.
Note
Marking an order as Avbruten (cancelled) doesn't refund the customer. If the customer needs their money back, contact us and we'll help.
Exporting orders
Click Export CSV to download all orders. The file has one row per product in each order, with columns for reference, status, product, time slot, quantity, unit price, line total, order total, customer, email, phone, notes and created date. The file is semicolon-separated and opens directly in Excel.
Tip
Using time slots? Sort the export by the time slot column to get a ready-made picking list per collection time.
Frequently asked questions
Does the customer get an email when I mark an order as delivered?
No. Customers get an order confirmation when the order is paid, but no emails when you change the status.
How do I refund a shop order?
Shop order refunds aren't made in the panel. Contact us with the order reference and we'll help.
Does Ticsie charge a fee on shop orders?
No platform fee. Customers pay a card fee if they pay by card.
Is shop revenue included in my event payout?
No, shop revenue is handled separately. Read more in Getting started with the shop.