General
Contact us and get help
3 min read Updated 13 Nov 2026
Contents
Who to contact depends on what it's about. Questions about an event and refunds go to the organizer – questions about tickets that haven't arrived, receipts, name changes and the service itself go to Ticsie. Here's how to reach the right person fastest.
Who should I contact?
| Issue | Contact |
|---|---|
| Refund or cancellation | The organizer – the organizer decides on and issues refunds. |
| Questions about an event (times, content, admission, accessibility) | The organizer |
| Cancelled or postponed event | The organizer |
| I haven't received my tickets | Ticsie – topic Jag har inte fått mina biljetter |
| Name change on a ticket | Ticsie – topic Namnändring på biljett |
| Receipt or invoice for a purchase | Ticsie – topic Kvitto / faktura |
| Account, technical issues, organizer questions, anything else | Ticsie – topic Other |
How to reach the organizer
- Open the event page. Find the event via Events or the link in your confirmation email.
- Click the organizer's name. This takes you to the organizer's profile.
- Send a message. If the organizer has switched on the contact form, you'll see a Kontakta (contact) button. Fill in your name, email, the event (optional), subject and message. The message is emailed straight to the organizer. Otherwise you'll find the organizer's contact details on the event page.
Include your booking reference (for example TIC-2026-00123) so the organizer can find your order faster.
How to contact Ticsie
- Open the contact form. Go to Contact Us.
- Choose a topic. Pick what you need help with from the list and click Nästa (next). If you choose a refund or a question about an event, you'll be shown how to reach the organizer instead.
- Fill in the details. The form asks for what we need for your specific issue (see the table below), plus your name and email.
- Send. Drag the puzzle piece into place to show you're not a robot and click Send message. We reply to the email address you entered.
| Topic | We ask for |
|---|---|
| Jag har inte fått mina biljetter (I haven't received my tickets) | The email used for the purchase (required) and the order number if you have it. |
| Namnändring på biljett (name change) | Order number, current name on the ticket, new name and new date of birth. |
| Kvitto / faktura (receipt / invoice) | Order number and what you need help with. |
| Other | Subject and message. |
You can send up to three messages per ten minutes.
Tip
Missing your tickets? Check your spam folder and search your inbox for "Dina biljetter" before getting in touch – confirmation emails are sent in Swedish. See I haven't received my tickets.
For organizers
As an organizer, you also use the contact form with the topic Other. Questions about payouts and invoices can also be emailed to info@ticsie.se. Include your organization's name and the event or invoice it concerns.
Suggestions and ideas
Have an idea for how Ticsie could be better? Post it on Suggestions & roadmap, where you can also vote for other people's suggestions. See Suggestions and roadmap.
Frequently asked questions
Why can't Ticsie refund my ticket?
The organizer is responsible for their event and decides on refunds. Contact the organizer directly. See Refunds and cancelled events.
The organizer isn't answering – what do I do?
Try both the contact form on the organizer's profile and the contact details on the event page. If you still don't get a reply, contact us with the topic Other and include your booking reference.
Where do I find my order number?
In the confirmation email ("Dina biljetter – …") and on the receipt. It has the format TIC-YYYY-NNNNN.