Security and payments

How Ticsie protects your payments, tickets and data – and what you can do yourself to buy and organize safely.

Secure payments

• Swish – you approve the payment in your own Swish app. Ticsie never gets access to your bank.
• Card – card payments are handled by the payment provider Stripe. Your card details are entered in Stripe's secure form and go straight to Stripe. Ticsie never sees or stores your card details. Your bank statement shows "Ticsie".
• No surprises – all fees, such as the card fee, are shown in checkout before you pay.
• Encrypted connection – the whole site uses HTTPS, so what you send us is encrypted.

Read more in Paying with Swish or card.

Genuine tickets and secure check-in

Every ticket has a unique QR code. At the entrance the code is checked against Ticsie in real time:

• A ticket can only be checked in once. If the same code is scanned again, the scanner shows that it has already been checked in and at what time.
• Tickets that the organizer has refunded or voided no longer work.
• A ticket for a different event is not accepted.

Protect your account

• Choose a unique password that you don't use on other sites.
• After too many failed login attempts you have to wait a moment before trying again. This protects you from anyone trying to guess your password.
• Forgotten your password? Click Forgot Your Password? and you'll get a link by email.
• Registration, the contact form and similar forms are protected by a puzzle check against automated bots.

See Creating an account and logging in and Profile, password and deleting your account.

Watch out for scams

• Only pay in Ticsie's checkout on ticsie.se or ticsie.com. Never enter card details on a page you reached through an unknown link.
• SMS tickets are sent from the sender "Ticsie" and contain a link to your tickets – they never ask for payment.
• If you're unsure whether an email, text message or page really comes from Ticsie, contact us before doing anything.

For organizers

• Least privilege – give door staff the Scanner role and remove members who no longer need access. See Team and roles.
• API keys – the secret key is shown only once and isn't stored in plain text by Ticsie. Keep it safe, give keys only the permissions they need and revoke keys that aren't in use. See API keys and the Integration API.
• Partner links work without logging in – only share them with the right people and delete them when they're no longer needed. See Partner links.
• Exports contain personal data. Store them securely. See Agreements, terms and personal data.

Privacy

Ticsie uses a visitor's approximate city for statistics, but the IP address itself is not stored. Read more in Privacy and cookies and in our Privacy Policy.

Frequently asked questions