Frequently asked questions

No. You can buy as a guest with your name and email, and the tickets are sent to your email. If you have an account with the same email address and have verified it, your purchases – guest purchases included – also appear under My Tickets and in the app. See How to buy tickets.

For 15 minutes. A countdown is shown in checkout. If time runs out, the tickets are released and you'll need to choose them again on the event page.

On the event page, in the Discount Code (optional) field, before you click Go to Payment – not in checkout. An invalid code doesn't show an error, so check that a Discount line appears in checkout. See Using a discount code.

For events with a seating plan you pick your seats directly on the map. You can choose up to 50 seats per order. See Choosing seats.

Some organizers use personal tickets or age limits. Age is calculated on the day of the event. See Attendee details and age limits.

Go to /hamta and enter the code (for example ABCD-1234), or open the link you received. See Claiming tickets with a code.

No. Tickets are bought on the website. The Ticsie app shows tickets bought with your account or its verified email address.

With Swish or card. Depending on your device, wallets such as Apple Pay or Google Pay may also appear among the card options. You can't pay by invoice or with gift cards. See Paying with Swish or card.

The card fee is 5% of the order total, rounded to an amount ending in 9 kr (e.g. 49, 59 or 99 kr), minimum 29 kr. There is no card fee with Swish. See Fees, VAT and receipts.

Ticsie's fee per ticket. You only see it if the organizer has chosen to let the buyer pay it – it is then shown next to the ticket and in checkout. Otherwise the organizer pays it.

The order is cancelled and the tickets are released. You're taken back to the event page and can try again. Make sure your card has sufficient funds, or approve the payment in the Swish app in time.

The receipt is attached as a PDF to the confirmation email and can be downloaded via the receipt button on the confirmation page. It is issued by Ticsie AB (company reg. no. 559581-7056).

Check your spam folder and search your inbox for "Dina biljetter" (confirmation emails are in Swedish). Also check that you entered the right email address. If you can't find them, contact us with the topic Jag har inte fått mina biljetter (I haven't received my tickets). See I haven't received my tickets.

In the confirmation email (with the tickets as a PDF), via the Visa biljetter & QR-koder (show tickets & QR codes) button in the email, under My Tickets and in the app if you have an account with the same, verified email address. See Where are my tickets?

Purchases are linked to your account by email address, and only once that address is verified. Check that you bought with the same address your account uses, and verify it via the email Bekräfta din e-postadress – Ticsie or the Send verification email button on My Tickets.

Show the QR code on your phone – from the email, the confirmation page, Apple Wallet, the SMS link or the app – or print the PDF ticket. See Showing your ticket at the entrance.

The organizer decides on refunds, so contact the organizer. The ticket price can be refunded, but the service fee, card fee and SMS fee are not refundable. See Refunds and cancelled events.

No, refunds are not automatic. The organizer has to issue them. Contact the organizer via the event page.

There is no self-service option for changing or transferring tickets. Contact the organizer, or send a name change request via the contact form. See Name changes and transferring a ticket.

The organizer can resend the confirmation. You can also contact us with the topic Jag har inte fått mina biljetter.

Go to the registration page and enter your name, email and password. You can't log in with Google, Apple or BankID. See Creating an account and logging in.

Click Forgot Your Password? on the login page and you'll get a link by email.

Under Profile → Delete Account. Deletion is permanent. Your tickets still work via the links in your emails. See Profile, password and deleting your account.

Unsubscribe at /avprenumerera. This stops marketing from all organizers on Ticsie, but not order confirmations. See Newsletters and unsubscribing.

Yes. Choose a language with the flag in the header: Swedish, English, Norwegian, Danish, German or Polish. See Language, theme and the app.

Log in and fill in the form at Become an Organizer. Your account is approved instantly and you can start creating events. See Becoming an organizer on Ticsie.

A fixed fee per ticket sold – no percentage fee and no lock-in period. For each ticket type you choose whether the fee is included in the price or added on top for the buyer. See Pricing and Fees and who pays what.

Ticsie pays out per event after the event has ended, to the account under Settings → payout details. See Payouts.

New events are saved as drafts. Click Publish to make it public. See Status, publishing and visibility.

Use Check-in in the organizer panel (works with USB and Bluetooth scanners) or scan QR codes with the Ticsie app. See Check-in at the entrance.

Open the order and click Återbetala… (refund). You can refund all or part of the ticket price, but do it before the event is paid out. See Refunds.

Yes. Choose the status Unlisted (visible via link) or Privat (endast via åtkomstlänkar) (private – access links only). See Access links for private events.

Yes. Invite members under Team with the Admin, Manager or Scanner role. See Team and roles.

Ticsie AB (company reg. no. 559581-7056) in Kristianstad, Sweden. See About Ticsie.

Via the contact form. Questions about an event and refunds go to the organizer. See Contact us and get help.

Yes. Swish payments are approved in your own app and card payments are handled by Stripe – Ticsie never sees your card details. See Security and payments.